Refund Policy – Unicorns Oil

“We accept product exchange and/or refund?.”

last update 01/01/2023

In what condition do we accept product exchange and/or refund?

Subject to the terms and conditions in this Return and Refund Policy, UNICORN OIL ENTERPRISE are only allowed to return products within 7 calendar days from delivered date under the following circumstances:

Manufacturing defects (Not caused by Logistic)
Wrong product (Mismatch with Product Listing)
Missing item/quantity

Kindly note that UNICORN OIL ENTERPRISE will not be responsible for unauthorized parcel returns.

What do we need to verify for the item that is allowed for exchange or return?

In most cases, we will need your assistance to snap a few photos or video (handphone standard is good enough, no need studio photography) of the item, showing us where is the problem/defection and we will get it processed. Additionally, we need the order ID as well.

Please take note UNICORN OIL ENTERPRISE will not responsible or bear on any return fees.

UNICORN OIL ENTERPRISE will not be responsible for any decision if you failed to respond to our support center within 48 hours and UNICORN OIL ENTERPRISE retain the right for the final decision.

Refund or replacement will not be applicable for the following circumstances:

No prove
Not satisfy, order wrong item, change of mind
Over guarantee 7 days from delivery date
Missing original packaging
Any item that has been worn, or altered
Used items

Please take note if you return without our notice or over the return period (7 days), UNICORN OIL ENTERPRISE reserve the right for not responsible or bear on any charges that might incurred.